Shipping, payments and returns

We are delighted that you have chosen AranciaDOC to bring the freshness and authenticity of our products straight to your table!

Your satisfaction is our priority and, to give you a transparent, safe and worry-free shopping experience, below you will find all the detailed information on our shipping, payment and returns policies.

Shipping

• Delivery times: Delivery is by express courier and takes 3 to 5 working days.
• Delivery method: The products are packed to guarantee freshness and integrity. In the case of an incomplete order or damaged products, you can ask for a refund or for a new shipment.
• Common problems: If the parcel is damaged or products are missing, we recommend contacting customer support to resolve the problem.

Payments

• Accepted methods: credit or debit card, PayPal, bank transfer, cash on delivery (cash to the courier, with a 5 euro surcharge that you see at checkout).
• Security: card details are handled by PayPal; they do not pass through our servers and we do not keep them.

Returns

• Fresh products (citrus fruit, fruit, vegetables, mixed box): they spoil within a few days, so they cannot be returned and there is no right of withdrawal (Art. 59, letter d, of the Italian Consumer Code). If they arrive damaged, see “Damaged or missing products”.
• Packaged products (jars and sealed packs): you can change your mind within 14 days of receiving them, without giving a reason, only if they are still sealed. You tell us on the page Changed your mind? Return a product (it takes a minute, and the receipt reaches you straight away by email), or with an email to reclami@aranciadoc.com or with the model withdrawal form at the end of the Terms and conditions of sale. Then you have 14 days to send them back, at your own expense, to AranciaDOC S.r.l., Via Circonvallazione 37, 95046 Palagonia (CT). We refund those products within 14 days of receiving the parcel, using the same payment method you used.
• Damaged or missing products: write to reclami@aranciadoc.com with the order number and photos of the parcel and the fruit, if possible on the day of delivery. We send the products again or refund the damaged part. This is the legal guarantee, and it also applies to a jar that arrived broken.

For any information about orders, products and our company, write or call, we are ready to answer all your questions:

• General information: info@aranciadoc.com - +39 392 7626357
• Complaints: reclami@aranciadoc.com - +39 392 1467292